Last updated: 9 August 2026. Terms version 2026-08-09.
These terms are an agreement between you and Modernized Mobile, which operates Attune. By creating an account or using Attune, you agree to them. If you do not agree, please do not use the app.
Attune is a peer support and information app for families affected by genetic hearing loss. It lets you connect with similar families, follow clinical trial listings, keep a journey timeline, and ask for help finding genetic testing.
That is the whole of it. Attune is a place to find other people who understand, and information to take to the people who treat your child.
Please read this section even if you skip the rest.
Attune does not provide medical advice, diagnosis, or treatment. Nothing in the app, and nothing another member writes in it, is medical advice. Using Attune does not create a clinician and patient relationship, or any other professional relationship, between you and us.
In an emergency, do not use Attune. Call your local emergency number, in the United States 911, or go to the nearest emergency department. If you or someone else is in crisis, contact emergency services or the 988 Suicide and Crisis Lifeline. Attune has no on call staff, no monitoring, and no ability to respond to an emergency.
Trial information in Attune is drawn from ClinicalTrials.gov, a public database run by the US National Library of Medicine. We display it for convenience.
What you enter in Attune, and what Attune works out from it, is self reported information. It is not a medical record, not a clinical chart, and not a source of truth for your care.
You must be 18 or older to hold an Attune account. Attune is not directed to children, and children may not create accounts.
If you enter information about your child, you confirm that you are their parent or legal guardian and that you have the authority to share that information with us on the terms of these terms and the Privacy Policy. If you share another adult's information, you confirm you have their permission.
Attune is offered in the United States. You may not use it if you are barred from doing so under applicable law.
You are responsible for keeping your login secure and for everything done through your account. Tell us at support@attunefamilies.com if you think someone else has access to it.
Before Attune asks any health or genetic question, it asks for your consent, and records your answer with the version of the consent text you were shown. You can decline, and you can withdraw later in Settings.
Declining or withdrawing does not end your account and does not lock you out of the community, the resources, or the trial listings. It simply means we stop collecting those details, and features that depend on them stop working.
The research registry is a separate, optional choice, and it is off unless you turn it on. See section 8.
Attune exists so families in a hard situation can support each other. To keep that true, do not:
Use common sense in the gaps. If it would make a frightened parent feel less safe here, do not do it.
Sharing a de identified profile is optional and off by default. Opting in does not enrol you in any study, does not guarantee you will be contacted, and does not entitle you to any payment.
You may withdraw consent at any time in Settings. Withdrawal applies going forward and cannot retract anything already shared under a prior consent.
Every post, comment, direct message, and profile can be reported with a reason, and any member can be blocked. We aim to review reports within 24 hours.
We may remove content, or suspend or terminate accounts, that break these rules, without notice where the safety of the community requires it. We aim to explain our decisions, and you may reply to any enforcement action by contacting support.
Blocking is mutual in effect: a blocked member cannot message you, and you will not see their content.
We are not obliged to monitor content, and choosing to moderate some content does not make us responsible for all of it.
You keep ownership of everything you post. You grant us a non exclusive, worldwide, royalty free, sublicensable only to our hosting providers licence to host, store, reproduce, adapt for display, and show your content solely in order to operate, secure, and support Attune. Nothing broader. We do not use your content for advertising, and we do not licence it out.
That licence ends when you delete the content or your account, except for copies already in routine backups, which rotate out as described in the Privacy Policy. Content you sent to another member may remain visible to them until they delete it on their side.
Do not post content you do not have the right to post.
Attune, its name, its design, its written guides, and its software belong to Modernized Mobile. These terms give you a personal, revocable, non transferable right to use the app, and nothing else. Do not copy, resell, or create derivative works from it.
If you believe content in Attune infringes your copyright, email support@attunefamilies.com with "DMCA" in the subject line, and include: the work you say is infringed, where the infringing content is in the app, your contact details, a statement that you have a good faith belief the use is unauthorized, a statement under penalty of perjury that your notice is accurate and that you are the owner or authorized to act for them, and your signature, electronic is fine. We remove infringing content and terminate repeat infringers. You may send a counter notice by the same route.
Attune is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non infringement, and any warranty arising from a course of dealing or usage of trade.
We do not warrant that the service will be uninterrupted, secure, or error free, that defects will be corrected, or that trial information, resource guides, or matches are complete, current, or accurate.
Content posted by other members is theirs, not ours. We do not endorse it, and we are not responsible for it.
Some states do not allow the exclusion of certain warranties, so parts of this section may not apply to you.
To the fullest extent permitted by law, Modernized Mobile and its officers, employees, and contractors are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to Attune, whether the claim is in contract, tort, or anything else, and even if we were told such damages were possible.
To the fullest extent permitted by law, our total liability arising out of or relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim, or USD 100.
These limits are a basic part of the deal between us, and they apply even if a limited remedy fails its essential purpose. Some states do not allow these limits, in which case they apply to the maximum extent those states permit.
Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
You agree to indemnify and hold harmless Modernized Mobile and its officers, employees, and contractors from any claim, loss, liability, or expense, including reasonable legal fees, arising out of your content, your use of Attune, your breach of these terms or of any law, or your infringement of anyone else's rights. This includes a claim about information you shared about another person, including your child, without the authority to share it.
We may take over the defense of any such claim at our own expense, and you agree to cooperate with it. You will not settle anything that binds us without our written consent.
Our handling of your information is governed by the Privacy Policy, which forms part of these terms.
You can delete your account at any time in Settings → Delete account. Deletion is immediate and permanent, and removes your content as described in the Privacy Policy.
We may suspend or terminate accounts that breach these terms, or discontinue the service entirely with reasonable notice. If we discontinue Attune, we will give you a fair chance to export your data first.
Sections that by their nature should survive do survive: your content licence for copies still in backups, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.
These terms, and any dispute arising out of them or out of your use of Attune, are governed by the laws of the State of Florida, without regard to its conflict of laws rules.
You and we agree that the exclusive venue for any dispute is the state or federal courts located in Florida, and we each consent to the personal jurisdiction of those courts. If you are a consumer, this does not take away any right you have to bring a claim in your local small claims court, or any protection your home state's consumer law gives you that cannot be waived by agreement.
Please email support@attunefamilies.com first and describe the problem. Most things are a misunderstanding, and we would rather fix it than fight about it. We commit to responding within 30 days and to trying in good faith to resolve it.
If that does not work, either of us may bring the matter before the Florida courts named in section 17. We do not require you to give up a jury trial, and we do not require arbitration.
Any claim must be brought within one year after it arises, to the extent Florida law permits that limit.
We may update these terms. If a change is material we will notify you in the app before it takes effect, and the version identifier and date at the top will change. Continuing to use Attune after that means you accept the updated terms. If you do not accept them, delete your account, and these terms as they stood will govern what came before.
Changes that affect health data or genetic information are handled the stricter way described in the Privacy Policy: we ask again rather than assume.
support@attunefamilies.com, or in the app under Settings → Support.